Refund Policy

1. Overview

Bug3 is committed to providing fair and transparent refund policies. Due to the nature of our blockchain-based platform and smart contract automation, refund eligibility varies by service type. This policy outlines our refund terms for different platform services.

2. Premium Subscription Refunds

Free Trial Period

• First month is completely free with no charges
• Cancel anytime during trial period with no fees
• No refund necessary as no payment is processed
• Automatic conversion to paid plan unless cancelled

Monthly Subscriptions

• Full refund: Cancel within 48 hours of first payment
• Prorated refund: Cancel within 7 days of renewal for unused time
• No refund: Cancellations after 7 days of billing cycle
• Service continues until end of paid period after cancellation

Multi-Month Subscriptions

• 3-month plans: Full refund if cancelled within 7 days
• 6-month plans: Full refund if cancelled within 14 days
• 12-month plans: Full refund if cancelled within 30 days
• Partial refunds: Prorated for unused months after grace period

3. Bounty and Commission Refunds

Platform Commission (5%)

Exceptional Circumstances

Refunds may be considered for commission fees only in these rare cases:

• Smart contract malfunction or bug in platform code
• Fraudulent activity by researchers (after investigation)
• Incorrect payout due to platform error
• Legal disputes requiring transaction reversal

Note: These refunds require manual processing and may take 15-30 business days to complete.

4. Job Board Posting Refunds

Standard Policy

• Full refund: Cancel within 24 hours of posting
• 50% refund: Cancel within 7 days if no applications received
• No refund: After job has received applications or after 7 days

Performance Guarantee

• Minimum 5 qualified applications within 30 days
• 50% refund if minimum threshold not met
• Must provide feedback on application quality for eligibility

5. Security Audit Service Refunds

Milestone-Based Refunds

• Before audit begins: Full refund minus 10% processing fee
• During initial assessment: 75% refund available
• After detailed analysis starts: 50% refund available
• After final report delivery: No refund available

Quality Guarantee

• Satisfaction guarantee with revision rounds included
• Partial refund if audit quality doesn't meet standards
• Independent review process for dispute resolution

6. Blockchain Transaction Refunds

Platform Error Exceptions

We may provide compensation for:

• Platform bugs causing incorrect transactions
• UI errors leading to unintended actions
• Smart contract vulnerabilities in our code
• Data corruption or loss due to platform failure

7. Refund Request Process

How to Request a Refund

Required Information

• Account email address and username
• Transaction ID or subscription reference
• Date and amount of payment
• Detailed explanation of refund reason
• Screenshots or evidence if applicable

Processing Times

• Subscription refunds: 3-5 business days
• Job posting refunds: 5-7 business days
• Commission disputes: 15-30 business days
• Blockchain-related issues: 30-45 business days

8. Refund Methods

Cryptocurrency Payments

• Refunds processed in the same cryptocurrency used for payment
• Current market rates apply at time of refund
• Network transaction fees deducted from refund amount
• Refunded to the original wallet address when possible

Traditional Payments

• Credit card refunds to original payment method
• Bank transfer for large amounts or failed card refunds
• PayPal refunds where applicable
• Processing fees may apply based on payment method

9. Dispute Resolution

Internal Process

• Initial review by customer support team
• Escalation to refund committee for complex cases
• Technical review for blockchain-related disputes
• Final decision by platform management

External Mediation

• Independent arbitration for unresolved disputes
• Blockchain forensics for transaction disputes
• Legal proceedings as last resort
• Community governance for policy disputes

10. Policy Updates

This refund policy may be updated periodically to reflect changes in our services or legal requirements. Significant changes will be communicated through:

• Email notifications to all users
• Platform announcements and banners
• Updated terms in user agreements

Updated policies apply to new transactions after the effective date. Existing subscriptions and services remain under the terms active at the time of purchase.

11. Contact Information

For refund requests or questions about this policy: